Customer Satisfaction Survey Results 07/08

• 100% had a very positive or positive impression of the service.
• 96% rated the time taken to check their applications as excellent or good.
• 100% felt the service had either been improved or remained unchanged.
• 91% response to "very good" or "good" from a range of six service indicators.
• 65% of local authorities returned their questionnaire.

Discover which aspects of the service were found to be particularly good >>>

Customer Satisfaction Survey Results 06/07

• 100% had a very positive impression of the service.
• 96% rated the time taken to check their applications as excellent or very good.
• 100% felt the service had either been improved or remained unchanged.
• 93% response to "very good" or "good" from a range of six service indicators.
• 58% of local authorities returned their questionnaire.

Customer Satisfaction Survey Results 05/06

• 95% had a very positive impression of the service.
• 90% rated the time taken to check their applications as excellent or very good.
• 100% felt the service had either been improved or remained unchanged.
• 92% response to "very good" or "good" from a range of six service indicators.
• 41% of local authorities returned their questionnaire.

Customer Satisfaction Survey Results 04/05

• 91% had a very positive impression of the service.
• 91% rated the time taken to check their applications as excellent or very good.
• 91% felt the service had either been improved or remained unchanged.
• 82% response to "very good" or "good" from a range of six service indicators.
• 58% of local authorities returned their questionnaire.