Customer Satisfaction Survey 07/08 Aspects of Service Found Particularly Good Speed and quality of vetting / communication / speed of decision making / quick billing. Technical knowledge. Pro-active approach in offering solutions to any issues raised. Re-checking rejected applications as part of the service. Response to questions posted. Being there when needed. Reliability on specific feedback. Personal service provided by Mike Bick. Speed of response and decision making. All good. Effectively the service is a call up contract which allows the Authority a quick response to heavy. loads. Quality of service and response times / always approachable / very good. Quick electronic email responses. Prudent approach. The speed of service and email response which we simply copy and paste into our letters.